Welcome to DPF Cleaning Centres (https://dpfcleaningcentres.com/) (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website or booking a service, you agree to be bound by these Terms.

If you do not accept these Terms, please do not use our services or website.

1. Company Overview

DPF Cleaning Centres is a UK-based specialist provider of diesel particulate filter (DPF) cleaning services, operating across multiple service centres nationally. We clean a wide variety of DPFs for passenger vehicles, commercial fleets, agricultural equipment, and industrial machinery.

2. Services Offered

Our services include:

• Professional DPF cleaning for all vehicle types and engine sizes.
• Inspection, diagnostics, and performance reports.
• Pick-up and delivery options (subject to location).
• Same-day or next-day service at selected centres.
• Specialist support for garages and fleet operators.

We aim to restore filter performance to manufacturer specifications where possible, depending on the condition and level of contamination.

3. Booking and Service Terms

• Bookings can be made online, via email, or by phone.
• Once confirmed, your appointment is secured at your chosen centre.
• You must deliver your DPF unit or vehicle in line with the scheduled time, or use our collection service if arranged.
• Service completion times are approximate and may vary due to filter condition, workload, or unforeseen circumstances.

4. Pricing and Payment

• Service charges vary depending on DPF type, size, and level of contamination.
• A quote will be provided before work begins; no additional charges will be applied without consent.
• Payment is due at the time of service unless agreed otherwise in writing.
• Fleet and trade clients may request credit terms, subject to approval.

5. Cancellation and Refunds

• Cancellations must be made at least 24 hours before the scheduled time.
• Missed appointments without notice may incur a cancellation or call-out fee.
• If we are unable to complete the cleaning due to damage or blockage beyond recovery, a diagnostic charge may apply.
• Refunds are issued at our discretion where applicable.

6. Warranty and Limitations

• We guarantee the quality of our cleaning process. However, we do not guarantee that cleaning will solve performance issues caused by faulty sensors, engine faults, ECU errors, or permanently damaged filters.
• It is the customer’s responsibility to ensure underlying issues causing DPF blockages are addressed.
• We are not liable for any indirect losses, including vehicle downtime, loss of income, or third-party costs.

7. Customer Obligations

You agree to:

• Provide accurate information about your vehicle and DPF condition.
• Ensure safe delivery or access for collection.
• Inform us of any previous modifications, damages, or failed attempts to clean or repair the DPF.

8. Intellectual Property

All content on our website, including text, graphics, logos, and service descriptions, is owned by DPF Cleaning Centres or licensed to us. You may not reproduce or distribute any part of the site without prior permission.

9. Privacy and Data Protection

We are committed to protecting your data. Please refer to our Privacy Policy for details on how we collect, use, and protect personal information in line with GDPR and UK data protection laws.

10. Third-Party Links

Our site may contain links to external websites. We are not responsible for the content, policies, or practices of any third-party sites.

11. Modifications to Terms

We reserve the right to revise these Terms at any time. Changes will be posted on our website and take effect upon publication. Continued use of our Services indicates your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the English courts.